![]() ![]() Moving forward it is up to our customers to store this email and provide it to us if they wish to renew. ![]() We have manually requested a copy of this email and stored it so we had it at the time of the renewal. Every renewal require that we provide the previous year’s license email sent by Broadcom. Unfortunately, despite great effort, licensing issues upon renewal continue to happen due to mistakes by Broadcom. Broadcom has removed these services entirely. Licensing Issues and license email requirementsĬustomer Services used to handle items such as who to contact for sales assistance or fixing licensing issues. Our original distributor for commercial customers initially hired US based former Symantec resources to provide technical support but due to a recent merger this has changed to off-shore groups that sometimes have challenging communication issues and unproven technical product knowledge. ![]() Initially this included a wide range of distributors in the United States but we now have only one distributor to work with for our commercial customers and another for our government customers. ![]() Why Should you Switch from Using Symantec Solutions Technical Support Changesīroadcom outsourced technical support to their distributors. Simply put you tell us what you want and we will order it for you. This includes no pre-sales support to determine if a product will meet your needs and fixing licensing issues after orders are placed. We will continue to sell and renew Symantec products but with no support or assistance from OneLink of any kind. Over the last few years, we have presented to all our customers the changes to Symantec technology and business processes as reasons to consider switching to a different vendor.ĭue to the continuing worsening situation with Broadcom/Symantec business processes, OneLink has made the decision that any customers that wish to continue using Symantec products do so at their own risk. ![]()
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